Returns & Exchanges

At Serafina, we want you to be completely enamored with your purchase, which is why we offer a seamless 30-day return policy for all unworn and tagged items. If your selection isn't the perfect fit, we are here to ensure your exchange or refund is handled with the utmost care.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Prepare Your Package

  Place the items in their original packaging, ensuring all designer tags and hygiene seals remain intact and attached.

• 3.
  Ship It Back

  Print your prepaid shipping label from the portal, affix it to your parcel, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality team inspects your return, your refund or store credit will be processed within 5-7 business days.